Frequently Asked Questions (FAQ)

Q. How do purchase my order on the site?

To order your purchase :-

  1. Click “Add to cart” button on the products you wish to purchase.
  2. Click “Continue Shopping” to continue add other products into the cart or click “Checkout” to proceed your payment for the products.
  3. You'll reach a log in page where you need to log in to your account using your Username and Password. If you don't have an account created yet, you need to register an account before you proceed your payment.
  4. You'll need to confirm your shipping address on the “Shipping Address” page and click “next” button.
  5. From here, you need to select your shipping methods and click “next” button.
  6. Next you'll need to choose your payment method then click “next” button.
  7. After this, you will need to reconfirm your billing details and agree on the terms and condition.
  8. Click “Confirm Order” to complete the order.


Q. What are the payment methods available?

RiAiStore offers various kind of Payment Methods as shown below :-
1. Credit Card
Via Paypal (Visa or Mastercard / American Express / Paypal Funds) 

2. Invoice / Cheque / Offline Bank Transfer
Bank : Maybank
Bank Account : 5128 6619 6129
Account Name : RiAi Enterprise

After the payment has been made, please send us the payment details of :-
Bank Name :
Banking Date :
Banking Time :
Banking Reference No :
Total ammount you have paid :
Your Order No :

You may scan and email us the above info to Email Address : HelloRiAiStore@gmail.com 

Note: Kindly take note that we will only be able to ship out your purchases upon receiving payment confirmation. Thank you for your kind understanding.

Q. How do I change my account personal information and shipping address?

  • Log-in your account → Click on “Account Maintenance” → Edit your account information and Shipping address here.


Q. I forgot my Password for my account. What should I do to retrieve it?

  1. Click on “Lost Password?” and fill your email that used to register the account in the box.
  2. Click Submit.
  3. A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.

 

Q. How long does the delivery usually takes?

If the stocks are currently available, it will take about 3-7 working days for in-bound delivery. For deliveries beyond M'sia, if the stocks are currently available, it will take approximately 7 - 14 working days, depending on the country of delivery.

For stocks that require pre-order or out-of-stocks, especially for hand-crafted products that are made in small batches, do check with our customer service prior to placing orders and we will advise the delivery period accordingly.